Corporate-Level Strategy

The Ritz-Carlton starts with a flood, turns into a powerful strategy, the targets specific actions to obtain key success factors. But creating the right strategy to achieve the factors takes as much evaluation as analyzing the data in the first place.

A strategic plan will achieve its goals only if it's understood. And no plan will achieve its ends if it isn't measured and monitored. So, before long-range plans are put in place the RC goes to great-some might even say extreme-lengths to teach and learn from employees.